Right of withdrawal


Mr./Dña. ………………………………………… .. with ID ………………………………… .. and in exercise of the right granted by Law 3/2014 of 27 March by which the revised text of the General Law for the Defense of Consumers and Users is modified within a period of 14 calendar days from the date of receipt:


    That on the date ………………… I acquired from the Tutabaconatural website the product with reference number ………………… ..
    That I have been informed of my right to withdraw from the purchase contract within a period of 14 calendar days from receipt of the product, without having to indicate the reasons.
    Attached to this withdrawal document is a copy of the purchase invoice for the purchased product.
    That I exercise the right of withdrawal, returning the corresponding product in perfect condition with its original packaging.

In ………………………… a ………. of …………………………… .. of 20…. Signed. ………………………………….

* This document must be completed, signed and sent in any form that proves the date of shipment to tutabaconatural along with the returned product and a copy of the invoice.

In accordance with article 70 of Law 1/2007: “The exercise of the right of withdrawal will not be subject to any formality, it being sufficient that it be accredited in any way admitted by law. In any case, it will be considered validly exercised by sending the withdrawal document or by returning the products received. "

3. Except in the event that the entrepreneur has offered to collect the goods himself, in the sales contracts, the entrepreneur may withhold the reimbursement until he has received the goods, or until the consumer and user has presented proof of the return of the goods, depending on which condition is met first.

Article 108 Obligations and responsibility of the consumer and user in case of withdrawal

    Except if the entrepreneur himself offers to collect the goods, the consumer and user must return or deliver them to the entrepreneur, or to a person authorized by the entrepreneur to receive them, without any undue delay and, in any case, no later than within the period of 14 calendar days from the date on which it communicates its decision to withdraw from the contract to the employer, in accordance with article 106. The term will be considered fulfilled if the consumer and user makes the return of the goods before the term has concluded of 14 calendar days.

The consumer and user will only bear the direct costs of returning the goods, unless the entrepreneur has agreed to assume them or has not informed him that he is responsible for assuming those costs.

In the case of contracts concluded outside the establishment in which the goods have already been delivered to the domicile of the consumer and user at the time the contract is concluded, the entrepreneur will collect the goods at his own expense when, due to their nature , cannot be returned by mail.

    The consumer and user will only be responsible for the decrease in value of the goods resulting from a manipulation of the same other than that necessary to establish their nature, their characteristics or their operation. In no case will he be responsible for the decrease in value of the goods if the employer has not informed him of his right of withdrawal in accordance with article 97.1.i).

    When a consumer and user exercises the right of withdrawal after having made a request in accordance with the provisions of article 98.8 or article 99.3, they will pay the employer an amount proportional to the part of the service already provided at the time they have informed to the employer of the exercise of the right of withdrawal, in relation to the total object of the contract. The proportional amount to be paid to the employer will be calculated on the basis of the total price agreed in the contract. In the event that the total price is excessive, the proportional amount will be calculated on the basis of the market value of the part of the service already provided.

    The consumer and user will not assume any cost for:
        a) The provision of services or the supply of water, gas or electricity - when they are not packaged for sale in a limited volume or in specified quantities - or heating through urban systems, in whole or in part, during the period of withdrawal, when:
        1.º The employer has not provided information in accordance with article 97.1.i) or k); O well
        2.º The consumer and user has not expressly requested that the provision of the service be started during the withdrawal period in accordance with article 98.8 and article 99.3; O well
        b) The supply, in whole or in part, of digital content that is not provided on a material medium, when:
        1.º The consumer and user has not expressly given their consent prior to the execution before the end of the

period of 14 calendar days contemplated in article 102.
         2. The consumer and user is not aware that he waives his right of withdrawal by giving his consent; O well
         3.º The employer has not given confirmation in accordance with article 98.7 or article 99.2.

     With the exception of the provisions of article 107.2, and in this article, the consumer and user will not incur any liability as a result of exercising the right of withdrawal.